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Questions about eye masks

What is the recommended duration and frequency of use?

Each session lasts approximately 10 minutes , and the device automatically shuts off approximately 10 minutes after selecting the mode. This time is a recommendation only; you can adjust the frequency of use by observing your skin condition. If you notice any skin abnormalities, discontinue use immediately.

There is a different feeling on the right and left side of my face, is it normal?

This may be due to the natural asymmetrical structure of the face. You can achieve balance by adjusting the EMS levels separately for the right and left sides.

Can I use the device continuously?

One 10-minute session per day is recommended. If you plan to use it regularly, allow at least 5 hours between sessions.

How much serum should I use around the eyes?

To enhance the EMS effect, it's recommended to apply a generous amount of serum around the eyes. This will make the effect more noticeable; you may experience a slight tingling sensation.

Can it be used in the bathroom?

No. The device is not waterproof and should not be used in the bath or shower.

Can I use it while sleeping?

The device should not be used while sleeping.

I hear a buzzing sound in my ears, is it broken?

This is the sound of electrical current in the system and is not a malfunction of the device.

I have itching, redness or a rash on my skin, what should I do?

EMS stimulation may cause this condition. If symptoms persist into the next day, consult a physician.

I feel tired and uncomfortable.

This sensation may be due to the EMS effect. Discontinue use until the discomfort subsides.

I feel pain in my teeth.

If you have a filling or dental treatment, you may experience discomfort due to the EMS effect. If it persists, discontinue use and consult a dentist.

Can I use it while pregnant?

It is not recommended for use during pregnancy or immediately after birth. It is important to consult your doctor.

Can I use it immediately after sunburn or shaving?

In such cases, inflammation may occur. If skin problems occur, discontinue use immediately and consult a physician.

Redness occurs, is it normal?

The silicone mask and heat may cause temporary redness. If redness persists the next day, consult a specialist.

The mask leaves marks on my face. Should I be worried?

Due to the flexible silicone and elastic bands, the mask may exert pressure, which can cause scarring. However, these scars usually disappear over time and are not a cause for concern.

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